Mayan Train Tickets

The easiest way to buy tickets for the Maya Train on the new official ticket sales platform.

Where and how to buy tickets for the Mayan Train?

Currently, users have 3 options to purchase tickets for the Maya Train, either on the official ticket sales website, at station ticket offices, or at physical points of sale.

ONLINE

STATIONS

PHYSICAL POINTS

• Online: The only official portal for the sale of tickets for the Maya Train is reservas.ventaboletostrenmaya.com.mx.
• Physical locations: 50th Street, Col. Revolución Extension, Merida, Yucatan.
• Stations: Check this list of stations to locate the nearest one.

Classification of travelers and tickets of the Mayan Train

What are the Different Classes or Categories of Maya Train Tickets?

The Maya Train offers 2 classes of tickets, Tourist and Premier, although both options are ideal for a comfortable and pleasant trip, we show you the differences between one and the other.

Before purchasing your ticket for the Mayan Train, it is crucial to plan your trip in advance. The most visited destinations usually have more connection options to the main stations.

However, it is important to remember that some places with less traffic may have reduced connectivity, limited to specific stops.

How to Buy Tickets for the Mayan Train: A Complete Guide

Since the beginning of the project, the purchase of tickets for the Maya Train has been a critical point for users.

Initially, the sale was made through third-party platforms, something unusual for a project of this magnitude, which led to confusion among potential passengers.

Many did not understand why, instead of an official and centralized portal, websites that are traditionally associated with the sale of tickets for concerts and other events were used, which did not help build trust in the process.

Currently, the Maya Train has its own ticket sales portal. However, this is not integrated into the official Maya Train site, but has been assigned to a separate web address, and to complete the transaction, users are redirected to an external payment portal belonging to the BBVA bank.

This process, far from being fluid, adds an additional layer of uncertainty for users who might be concerned about the security of their online transactions.

Available Platforms for Purchasing Tickets: Pros and Cons

Today, tickets for the Maya Train can be purchased mainly through three platforms:

1. Official Maya Train Website: (trenmaya.gob.mx) Although it is the main portal for the project, it is not directly linked to ticket sales. This creates confusion for those who expect to find all the information and the possibility of purchasing in one place.
2. Tren Maya Ticket Sales Portal: (https://reservas.ventaboletostrenmaya.com.mx/) Although dedicated exclusively to ticket sales, this external portal complicates the process by redirecting users to a third-party page to complete payment, a step that could have been avoided with a payment platform integrated within the same official trenmaya.gob.mx website.
3. Stations and physical points: Although you run the risk of arriving and no longer finding availability, this has been the preferred means for users of the Maya Train to buy their tickets, the traditional means.

Each of these options has its advantages, such as specificity in information and ticket availability, but disadvantages, such as lack of integration and redirection to external portals, are aspects that could be improved to offer a more satisfactory user experience.

Advantages and Disadvantages of the Current Ticket Sales System

The current ticket sales system for the Maya Train has several advantages, such as accessibility through different portals and the option to make the purchase from any device with internet access. However, it also has significant disadvantages:

• Lack of Integration: The biggest criticism is the lack of a centralized and integrated system. A single website, where you can check routes, schedules and make purchases without redirects, would be much more convenient for users.
• Navigational Confusion: The presence of multiple portals can lead to confusion, especially for those who are not familiar with technology or looking for a simple and straightforward shopping experience.
• Transaction Security: Although redirection to a BBVA payment portal offers security, this transfer from one site to another can be viewed with suspicion by some users, who may prefer a more unified and secure shopping experience within the same site.

Tips to Optimize Your Experience

If you decide to purchase your tickets online for the Maya Train, here are some tips to make the process easier:

1. Check the URL: Make sure you are on the right site before entering any personal information or making any payments. Double check that the URL is correct (mentioned above) and begins with “https” for added security.
2. Have your details on hand: Since the portal does not store information about returning users, make sure you have all your details on hand to speed up the process.
3. Use secure payment methods: Consider using credit or debit cards that offer fraud protection. If you are redirected to another portal for payment, confirm that you are on a secure page of the bank.
4. Avoid peak times: Online sales portals can become congested, especially during holidays or peak seasons. Try to make your purchase during off-peak hours to avoid connection problems or delays in confirming your purchase.

The User Experience: From Initial Confusion to Today’s Reality

Since its launch, purchasing tickets for the Maya Train has been a challenging experience for many users.

The fact that third-party platforms were initially used caused great confusion. One of the most notable problems was the perception of a lack of seriousness and organization in the management of sales, which could have generated distrust in a project of this magnitude.

Now, although there is a portal dedicated to ticket sales, the experience is still not up to what is expected of a project of such magnitude.

Not having a centralized site that integrates both information and the payment transaction is a major omission. In addition, the lack of a profile system that allows personal data to be saved is another drawback, especially for frequent travelers.

Alternatives: Physical Points of Sale vs. Online Shopping

Given these inconveniences, it is not surprising that many users prefer to purchase their tickets at physical points of sale at the Maya Train stations.

This option, although less convenient in terms of prior planning, offers a sense of security and reliability that online portals have not yet managed to fully provide.

Physical points of sale allow users to make the purchase directly at the stations, avoiding the confusion of web portals and redirects for payment.

In addition, for those who are not familiar with online shopping, this option can be much more comfortable and accessible.

The Future of Maya Train Ticket Sales: Necessary Improvements

To improve the user experience and increase confidence in the Maya Train sales system, it is crucial that certain changes be made:

1. Platform integration: It is necessary to unify the entire purchasing experience within the official Maya Train website, eliminating the need for redirects and external portals.
2. Implementing a profile system: Allowing users to create profiles where they can save their personal data would facilitate future purchases, following the model used by airlines and other transportation services.
3. Improving usability: Simplifying the purchasing process by reducing unnecessary questions and improving the user interface could reduce confusion and increase customer satisfaction.

The Maya Train is a project of great importance for the development of tourism and the economy in southeastern Mexico.

However, to meet expectations, it is essential that the ticket purchasing experience is up to par, offering a platform that is safe, easy to use and comprehensive, thus improving user confidence and the efficiency of the system.

With the right improvements, the Maya Train will stand out for its infrastructure, routes, and the quality of its customer service from the moment tickets are purchased.

Frequently Asked Questions